Privacy Policy
Last updated: March 2026
1. Information We Collect
When you use our WhatsApp ordering service or website, we may collect:
- Phone number (via WhatsApp)
- Name and contact details you provide
- Order details (files, specifications, quantities)
- Payment receipt images
- Conversation history with our chatbot
2. How We Use Your Information
We use your information to:
- Process and fulfill your print orders
- Communicate with you about your orders via WhatsApp
- Verify payment receipts
- Provide customer support
- Improve our services
3. Data Storage
Your data is stored securely on our servers. We retain order and conversation data for the purpose of order fulfillment and customer service. Files uploaded for printing are stored only until the order is completed.
4. Third-Party Services
We use the following third-party services:
- WhatsApp (Meta) — for messaging and order communication
- Anthropic (Claude AI) — for automated chat assistance and receipt verification
These services have their own privacy policies governing your data.
5. Data Sharing
We do not sell or share your personal information with third parties for marketing purposes. We may share information only as required to fulfill your orders or comply with legal obligations.
6. Your Rights
You may request to:
- Access your personal data
- Correct inaccurate data
- Delete your data
Contact us via WhatsApp at +60 16-688 9782 for any privacy-related requests.
7. Contact
CopyMas Sdn Bhd
Email: copymas.my@gmail.com
WhatsApp: +60 16-688 9782