Privacy Policy

Last updated: March 2026

1. Information We Collect

When you use our WhatsApp ordering service or website, we may collect:

Phone number (via WhatsApp)
Name and contact details you provide
Order details (files, specifications, quantities)
Payment receipt images
Conversation history with our chatbot

2. How We Use Your Information

We use your information to:

Process and fulfill your print orders
Communicate with you about your orders via WhatsApp
Verify payment receipts
Provide customer support
Improve our services

3. Data Storage

Your data is stored securely on our servers. We retain order and conversation data for the purpose of order fulfillment and customer service. Files uploaded for printing are stored only until the order is completed.

4. Third-Party Services

We use the following third-party services:

WhatsApp (Meta) — for messaging and order communication
Anthropic (Claude AI) — for automated chat assistance and receipt verification

These services have their own privacy policies governing your data.

5. Data Sharing

We do not sell or share your personal information with third parties for marketing purposes. We may share information only as required to fulfill your orders or comply with legal obligations.

6. Your Rights

You may request to:

Access your personal data
Correct inaccurate data
Delete your data

7. Contact

CopyMas Sdn Bhd
Email: copymas.my@gmail.com
WhatsApp: +60 16-688 9782